Shipping times vary depending on your location. For example:

• United States: 8-12 business days
• Canada, Europe: 7-14 business days
• Australia, New Zealand: 7-14 business days
• Mexico, Central America, South America: 15-25 business days
  Please note that processing time is not included in this and typically takes 2-5 business days.

Yes, once your order is shipped, you will receive a Shipping Confirmation email containing your tracking number. Please note that it may take a few days for the tracking information to update.

We partner with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS. Local couriers may also be involved to deliver the package to your door.

Yes, we offer flat-rate worldwide shipping. Delivery times may vary depending on the country.

For European Union countries, there is no need to pay additional customs or duty fees for orders under €150. For other countries, duties and VAT may apply, and buyers are responsible for these fees.

If your order is delayed or there is no tracking information available 5 business days after shipment, please contact us at support@houfort.com, and we will investigate the matter for you.

We accept returns within 30 days of purchase, provided the item is unused, undamaged, and in its original packaging. Please note that we may require proof of purchase, such as an order confirmation email.

To start a return or exchange, email us at support@houfort.com with your order number and reason for the return. Our team will guide you through the process.

Yes, you are responsible for paying the return shipping costs. If your item is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment. Please allow 2-3 days for financial institutions to process the refund.

If it has been more than 3 days after receiving a refund confirmation and you haven't seen the refund in your account, contact us at support@houfort.com so we can investigate.

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@houfort.com with your order details and pictures of the damage. We’ll review your request and offer a replacement or refund.